Unintentional user testing

I was asked to trial a digital product for its real-world use. It’s so buggy that it feels like a beta version, not the finished one it claims to be.

Now I have a dilemma about the true grounds on which I should judge it.

If you skip the stages of development - user testing, dress rehearsals, soft launches - you’ll be caught out by people who didn’t expect to have to do this work for you.

Laura DavisComment