My dog is a master of the art of active listening, from the head tilt when he’s engaged to the wilful ignorance when he’d rather be doing something else.
I don’t think I would make a very good agony aunt because of my reluctance to give advice. Unless the recipient is committed to acting upon it, it rarely has any effect.
Instead, I prefer to keep a door open to a listening ear should people need it. Once they have talked through problems and come to their own conclusions, they’re more likely to want to bring them to fruition.
Don’t fall into the trap of failing to listen because you’re too busy formulating a response.